Return & Refund

What if my ordered Treehousewood.my product is defective or damaged?

It can happen that a product does not work correctly or was damaged during shipment. In that case, please inform us as soon as possible via e-mail and attach a few photos of the defective item. We’ll handle your email as quickly as possible and provide a solution.

What if I don’t like my ordered Treehousewood.my product?

You have the right to cancel and return your order within 14 days after receipt, for any reason and without a justification. The return costs are to be paid on your behalf. We’ll refund the amount paid by you during order placement after receiving the returned products. The returned items should not have been used or damaged.

When do I receive a refund for my returned product?

We refund the amount paid by you during order placement, after receiving the returned products.

Kindly ship and return the products to the following address:

No. 15A, Jalan Bougainvillea A/2,
Taman Seri Bougainvillea,
Bandar Seri Botani,
31350 Ipoh, Perak D.Ridzuan,
West Malaysia.