How much does shipping cost?

We offer free shipping for orders from RM150 & above. Shipping costs for orders below RM150 are shown below.

West Malaysia: RM4.00
East Malaysia: RM9.00

Can I receive my Treehousewood.my parcel elsewhere than home?

Yes. You can receive your parcel at an address different from your home address. For example, you can have it delivered at work or with family. You can provide the shipping address of your choice when you place your order.

What happens if I’m not at home for my Treehousewood.my delivery?

If you’re not at home, there are two options:

• the carrier leaves a note in your mailbox with information about the pick-up point where you can retrieve your parcel.
• the carrier delivers the package to your neighbors. Unfortunately, even if you didn’t give permission, we cannot prevent a courier to do so.

How long does shipping take?

Orders placed on weekdays before 4pm are typically shipped the same day. We may exceptionally ship your parcel the next day. Orders placed after 4pm are shipped the following working day. Orders placed during the weekend and on public holidays are shipped the next working day. If you do not pay directly, but via bank transfer, we’ll ship your parcel as soon as we have received your payment. Customers in Malaysia usually receive their parcel within 2 to 3 business days.

Exceptionally, delivery may take longer, for example during busy public holidays or if the courier experiences problems. Does your parcel take longer than expected? In that case you can contact us with your order number via email and we’ll gladly assist you.

I didn’t receive my Treehousewood.my parcel, what now?

Please check first the tracking page of your parcel through the link that you received in an email. You may see that your parcel is available in a local pick-up point where you can collect it during the opening hours (be sure that you can identify yourself). If the tracking page indicates that there’s a problem with your shipment, please contact us via email.

Can I pick up my order at your Treehousewood.my depot?

You can pick up your parcel at our warehouse after making an appointment (15A, Jalan Bougainvillea A/2, Taman Seri Bougainvillea, Bandar Seri Botani, 31350 Ipoh, Perak D.Ridzuan, West Malaysia). You can indicate during the ordering process that you want to collect it. In that case you don’t pay shipping costs. Please make an appointment via email to be sure that someone’s available to help you.

Which parcel carriers does Treehousewood.my work with?

Customers typically receive their parcel from Poslaju, LEL Lazada, GDex or Skynet, exceptionally from an external carrier that handles the parcel once it crossed the border.